Billing Questions

What is the gift value?

We're not depends on any vendor and can shop any store. We simply charge 30% fee from the gift amount for our gifting service.

I forgot my password. Now what?

It happens! Simply go to log in page. click on forgot password and an email will be sent you to reset a new password.

What does payment method BuaBox accept?

We currently accept PayPal and credit card.

I’ve changed my mind and I’d like to cancel the gift. What is the canceletion policy?

You can cancel your order up to 3 business days before the occasion. 1. If item and gift has already been bought you will be charge on the full price. 2. If you don't approve the gift idea and want to cancel the service you will be charge 30% of the gift amount for the shopper working time.

I canceled a gift. How and when do I receive a refund?

Our customer service will review your request within 24 hours and you’ll be refunded within 7 business days to your PayPal account.

How can I reset my password?

Log in to your account overview. Then, click on change password on the left side of the page.

Can I change my profile account?

Sure! at anytime you can simply log in to your account then click edit profile in the left side of the page.

I got a gift and I didn't like it. Can I replace it?

We do everything we can to adjust an amazing gift especially to you. However if you still unhappy, we will definitely do our best to improve it for next time. Currently you can only replace if the product is damaged or ask for a full refund which will send to the payer only. Your friend who sent you the gift will be notify and receive a full refund to his/her account. If you unhappy with a gift please contact us to Support@buabox.com and we will reply you back up to one business day.

What is the cancelation policy?

You can cancel your order up to 3 business days before the occasion. 1. If item and gift has already been bought you will be charge on the full price. 2. If you don't approve the gift idea and want to cancel the service you will be charge 30% of the gift amount for the shopper working time.

What currency does BuaBox work with?

We currently accept U.S dollar.